Order Processing, Shipping & Delivery Policy
Order Processing
Please allow 5–7 business days (weekends not included) for order processing and preparation unless otherwise indicated on the product listing. Customized and personalized orders may require additional processing time.
Processing times do not include shipping and delivery time.
Customers will receive a shipping confirmation and tracking information once their order has shipped.
As a special touch, we'll email you a photo of your completed gift box before it ships so you can see the actual items selected for your order. This photo is provided for viewing and confirmation of the selected items only. No response or approval is required. Your order will proceed to shipping as scheduled.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
JoVera Collective is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, or other circumstances beyond our control.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. JoVera Collective is not responsible for packages delayed, lost, or delivered to an incorrect address due to information provided incorrectly by the customer.
Please contact us immediately if you discover an error in your shipping information. We will make every reasonable effort to accommodate changes before an order is processed or shipped.
Lost, Delayed or Damaged Packages
Once an order has been packaged and transferred to the designated shipping carrier, responsibility for its delivery rests with the carrier. JoVera Collective is not responsible for packages that are lost, delayed, stolen, or damaged while in the carrier's possession.
All orders are shipped to the address provided by the customer at checkout. Customers are responsible for ensuring that their shipping information is accurate and complete.
If your package is delayed, lost, or arrives damaged, please contact the shipping carrier directly using the tracking information provided. We also encourage you to notify JoVera Collective so we can assist where possible.
While we take great care in preparing and packaging every order, delivery timelines and handling after shipment are outside of our direct control.
Returns & Exchanges Policy
At JoVera Collective, many of our products are customized, personalized, or thoughtfully assembled specifically for each customer.
ALL SALES ARE FINAL.
Because of the personalized nature of our products, we do not accept returns or exchanges on customized, personalized, or made-to-order products.
This includes, but is not limited to:
Customized gift boxes and wellness boxes.
Personalized gifts and accessories.
Specially curated gift sets.
Products customized or assembled according to individual customer requests.
Please carefully review your order details, product descriptions, customization selections, and shipping information before completing your purchase.
Exceptions
Although all sales are final, we want every customer to have a positive JoVera Collective experience. If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within three (3) business days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photographs of the item and any damage, if applicable.
After reviewing your concern, we will determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances. Items must not be returned without prior authorization from JoVera Collective.
Refunds, Store Credits & Order Cancellations Policy
Refunds
Due to the customized and personalized nature of our products, JoVera Collective does not offer refunds for buyer's remorse, changes of mind, incorrect selections made by the customer, or dissatisfaction resulting from preferences that differ from the product description.
However, if an order arrives damaged, defective, or incorrect due to an error on our part, we will review the matter and determine an appropriate resolution. Approved refunds will be issued to the original form of payment.
Original shipping fees are nonrefundable unless the issue resulted from an error on the part of JoVera Collective or otherwise required by applicable law.
Store Credits
In certain circumstances, JoVera Collective may offer store credit in lieu of a refund.
Store credits:
Are issued at the discretion of JoVera Collective.
May be applied toward future purchases.
Are nontransferable.
Cannot be redeemed for cash, except where required by law.
Any applicable expiration terms will be communicated when the credit is issued.
Order Cancellations & Changes
Because many of our products are customized and prepared specifically for each customer, orders may not be canceled or modified once production or customization has begun.
If you need to make a change or cancel an order, please contact us as soon as possible. Requests received before an order enters production will be reviewed on a case-by-case basis.
Once an order has been customized, assembled, or shipped, cancellation requests cannot be accommodated.
Last updated: November 2026